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This document was updated in Summer 2013 when every effort was made to ensure its accuracy. Please contact us if you become aware of updates, changes, deletions or additions that would help others. Email: gail.sainsbury@cbcew.org.uk
If you need urgent support:
You can contact the following organisations on the helpline numbers given below:

Samaritians: 08457 90 90 90
Saneline: 0845 767 8000 (every day 6pm - 11pm)

NHS: Some areas continue to call 0845 4647 for health advice or information.
In all others areas 111 is the number to call if you need medical help, but it’s not a 999 emergency.
The following website updates daily for current information about this: http://www.nhsdirect.nhs.uk/en/About/WhatIsNHSDirect/0845areas
If you need urgent medical help:

Please contact your General Practice Doctor

Age UK (Amalgamation of Age Concern and Help the Aged)
Aims to improve later life for everyone through information and advice, campaigns, products, training and research.
Phone: 0800 169 6565
www.ageuk.org.uk
AL-Anon & Alateen Helpline
Fellowship of relatives and friends of alcoholics who share their experience in order to solve their common problems. Alateen is for teenage relatives and friends of alcoholics.
Helpline: 0207 403 0888 (10.00-22.00)
www.al-anonuk.org.uk
Alcoholics Anonymous
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
National Helpline: 0845 769 7555
www.alcoholics-anonymous.org.uk
Alzheimer's Society
Provides information on dementia, including factsheets and helplines.
Phone: 0845 300 0336
www.alzheimers.org.uk
Anti-Bullying Campaign Helpline for Parents (or Children or Bully)
Provides support and advice.
Phone: 0207 378 1446 (Term time: Mon-Fri: 10.00-16.00; Holidays: Mon, Wed & Fri: 10.00-16.00)
Anxiety UK
Charity providing support if you've been diagnosed with an anxiety condition.
Phone: 08444 775 774
www.anxietyuk.org.uk
Association for Post Natal Illness
Provides a telephone helpline, information leaflets for sufferers and healthcare professionals as well as a network of volunteers (telephone and postal), who have themselves experienced postnatal illness.
Phone: 020 7386 0868 (Mon – Fri: 10.00 – 14.00)
www.apni.org.uk
Association of Separated and Divorced Catholics
Gives spiritual, social and mutual support to members within the framework of the Church.
National Enquiry Line Phone: 01132 640638
(The) Association for Pastoral Care in Mental Health (APCMH)
Encourages local initiatives in faith communities to support and empower the spiritual needs of people with mental health problems. Members have set up befriending schemes and drop-in centres and experience gained from them can be shared.
Phone: 0844 800 9744
www.pastoral.org.uk
Beat
A charity which offers information on eating disorders and treatments and supports a network of self-help groups.
Phone: 0845 634 1414
www.b-eat.co.uk
Beginning Experience
Facilitates the grief resolution process for adults and children who have suffered a loss through death, divorce or separation, thereby enabling them to again love themselves, others and God. Several dioceses have Beginning Experience Groups. For contact details go to:
www.beginningexperience.org/locations2b.php?country=3
British Association for Counselling and Psychotherapy
Provides advice on a range of services to help meet the needs of anyone seeking a therapist or information about counselling and psychotherapy.
Phone: 01455 883316
www.bacp.co.uk
British Psychological Society
The representative body for psychology and psychologists in the UK.
Phone: 0116 254 9568
www.bps.org.uk
CALM (Campaign Against Living Miserably)
Raises awareness of depression among young men aged between 15-35 years old.
Freephone: 0800 585858 (17.00- 3.00), 0800 027 2982 (minicom)
www.thecalmzone.net
Carers Direct
Provides free, confidential information and advice for carers.
Phone: 0808 802 0202. (Mon – Fri: 8.00 – 21.00 and Sat – Sun: 11.00 – 16.00)
www.nhs.uk/carersdirect
Care for the Family
Promotes strong family life and helps those hurting because of family breakdown. Does this through events, resources, training and networks of befrienders.
Phone: 02920 810800
www.careforthefamily.org.uk
Carers in the Community
Provides friendship and spiritual support for those who are living with and caring for people with mental illness. A Catholic organisation, but open to all those of faith and those without.
Phone: 01642 818332
www.carersinthecommunity.org.uk
Carers Together
For people who are looking after or concerned about another person. This may be because they are old and frail, have a disability, have a long or short term health condition, or are isolated or struggling to cope.
Phone: 01794 519495 (Mon-Fri: 9.30-15.30)
Carers Active Listening Line: 08000 323456 (9.00-23.00)
www.carerstogether.org.uk
Carers UK
Provide information and advice on all aspects of caring both to carers and professionals.
Helpline for carers 0808 808 7777(England)
0141 221 9141 (Scotland)
029 2081 1370 (Wales)
www.carersuk.org
Caritas-Social Action Network
Umbrella organisation of charities with a Catholic ethos, providing professional social care within the UK. Members provide services to marginalised and vulnerable children, adults and families of all faiths and none. See also their Dementia and Spirituality project.
Phone: 0207 901 4875
http://www.csan.org.uk/
Catholic Association for Racial Justice
Works with Catholic Dioceses and Parishes to support people from diverse backgrounds, raising awareness and providing education for racial justice, and promoting spiritual growth and development.
Phone: 0208 802 8080
www.carj.org.uk
Catholic Blind Services
Enabling the blind or visually impaired to share fully in the life of the Church.
Phone: 0121 441 5577
Email: office@catholicblindservices.com
Catholic Deaf Association
An association of deaf and hearing people who support each other and promote services for deaf people, offering support to existing Diocesan services.
www.cda-uk.com
Catholic Safeguarding Advisory Service (CSAS)
Responsible for driving and supporting improvements in practice. Its primary role is one of co-ordination, advice and support in respect of the wider job of safeguarding children, young people and vulnerable adults. On its ‘resources’ page it lists contact details for support organisations.
Phone: 0121 237 3740 (Mon-Fri: 9.00-17.00)
Fax: 0121 237 3741
www.csas.uk.net
Catholics Experiencing Domestic Abuse Resources
A range of resources to help parishes, deaneries, dioceses, school and organisations in the Catholic Church in England and Wales grow in awareness of issues surrounding domestic abuse.
www.cedar.uk.net
Centre for Mental Health
Two major strategic objectives: improving the lives, mental health and wellbeing of offenders; and enhancing the lives of people with mental health problems through employment.
Phone: 020 7827 8300
www.centreformentalhealth.org.uk
Charity Search
Helping older people in real financial need to tap into the multiple sources of help available. Phone: 0117 982 4060
Email: info@charitysearch.org.uk
Child Death Helpline
For anyone affected by the death of a child of any age, from before birth to adult, under any circumstances, however recently or long ago.
Phone: 0800 282986
- Additional Freephone number for ALL mobiles: 0808 800 6019 (Mon-Fri: 10.00-1300, Tues & Wed: 13.00-16.00 also & every evening 19.00-22.00)
www.childdeathhelpline.org.uk
Childline
ChildLine is a counselling service for children and young people who are feeling scared or out of control or just want to talk to someone.
Phone: 0800 1111
www.childline.org.uk
Combat Stress
UK's military charity specialising in the care of Veterans' mental health. Provides specialist treatment and welfare services for men and women of any rank who have served in the British armed forces and who are suffering from a psychological condition related to their Service career. This might be depression, anxiety, a phobia or Post Traumatic Stress Disorder. Services are free of charge to the Veteran.
Phone: 01372 587000 
www.combatstress.org.uk
(The) Compassionate Friends Helpline
Charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Also offers support indirectly by fostering understanding and good practice amongst professionals concerned with child death and by increasing public awareness.
Phone: 0845 123 2304 (10.00-16.00 & 19.00-22.00)
www.tcf.org.uk
Cruse Bereavement Care
Exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people.
Helpline Phone: 0844 477 9400
www.crusebereavementcare.org.uk
Depression Alliance
Charity for sufferers of depression. Has a network of self-help groups.
Phone: 0845 123 2320
www.depressionalliance.org
Disability Alliance
Charity which works to relieve the poverty and improve the living standards of disabled people. Eventual aim is to break the link between poverty and disability.
Phone: 0207 247 8776 Fax: 0207 247 8765
www.disabilityalliance.org
Domestic Violence Helpline
National service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Phone: 0808 200 0247
www.nationaldomesticviolencehelpline.org.uk
Drinkline
Provides information and self-help materials, help to callers worried about their own drinking, support to the family and friends of people who are drinking, advice to callers on where to go for help.
Phone: 0800 917 8282
Drugs Helpline
A 24 hour, 7 days a week free and confidential telephone service which provides support and information about local and national services that can provide counselling and treatment.
Phone: 0800 776600 Text: 82111
www.talktofrank.com
Familias (Catholic Marriage & Family Life)
Sources of help and support for anyone affected by the credit crunch.
www.celebratingfamily.org.uk/familias_resources
Families Anonymous
Support for families and friends concerned about drug abuse or related behavioural problems. When drug addiction enters a family via one of its members, the effect can be devastating. This is an anonymous programme. No fees are required. Weekly meetings. Newcomers are welcome without prior arrangements. You will not be urged to participate in the group discussions, but may join in and ask questions if you wish.
Phone: 0845 1200 660
www.famanon.org.uk
Gamblers Anonymous (UK) Helpline
Fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Phone: 0207 384 3040
www.gamblersanonymous.org.uk
Get Connected
Free confidential help for young people.
Phone: 0808 808 4994 (13.00-23.00) - WebHelp 24/7
www.getconnected.org.uk
Gingerbread Advice Line
Works nationally and locally, for and with single parent families, to improve their lives. Achieves change by championing their voices and needs and providing support services.
Single Parent Helpline: 0808 802 0925 (Mon-Fri: 9.00-17.00, Wed: 17.00-20.00 also)
www.gingerbread.org.uk
Harmless
Provides support, information, training and consultancy to people who self harm, their friends and families and professionals.
www.harmless.org.uk
HARP
Provide a Mental Health and Well Being Web Resource designed to help health professionals in assisting asylum seekers and refugees with mental health issues.
Phone: 0778 900 67 24
www.harpweb.org.uk
Headway
A charity offering help and support to people affected by brain injury. A wide range of services, including rehabilitation programmes, carer support, social re-integration, community outreach and respite care. The services available will vary, depending on local needs and resources.
Freephone: 0808 800 2244
www.headway.org.uk
Hearing Voices Network
A network of voice hearers, allies, mental health professionals and other interested parties. A network of over 80 self-help groups throughout the UK.
Phone: 0114 271 8210
www.hearing-voices.org
Home-Start UK
Through a network of trained parent volunteers supports parents who are struggling, to help build a family's confidence and ability to cope.
Freephone: 0800 068 6368
www.home-start.org.uk
Life Care
Offers free, confidential information, counselling and support for women contemplating abortion, suffering after pregnancy loss or struggling to cope after abortion.
National Helpline Phone: 0800 915 4600
Text-2-Talk: 07786 200330
www.lifecharity.org.uk
Listening Service –same-sex attraction
Support through challenging times; someone to talk to in confidence; exploring possible ways forward. The Roman Catholic Churches of Soho and the West End invite the gay and lesbian community, their families and friends to a 'Listening Service'.
Phone: 075 3201 0924
www.listeningtoyou.org.uk
Lone Parents Helpline
The UK's free, independent helpline for lone parents and anyone affected by the issues surrounding one parent families.
Phone: 0808 802 0925 (Mon-Fri: 9.00-17.00; Wed: 17.00-20.00)
www.loneparenthelpline.org
Marriage Care
Helps people prepare for, achieve and sustain successful marriages and supports them should they experience marital breakdown by providing relationship counselling services.
National Helpline: 0845 660 6000 (Mon-Fri: 10.00-16.00)
www.marriagecare.org.uk
MDF: The Bipolar Organisation
A charity helping people living with manic depression or bipolar disorder.
Phone: 020 7793 2600
Wales: 0845 634 0080
www.mdf.org.uk
Mencap
Charity working with people with a learning disability, their families and carers.
Phone: 0808 808 1111
www.mencap.org.uk
(The) Men’s Advice Line
Confidential helpline for all men experiencing domestic violence by a current or ex-partner.
Freephone: 0808 801 0327 (Mon-Fri: 10.00-13.00 & 14.00-17.00)
www.mensadviceline.org.uk
Mental Healthcare
Up to date information about psychosis for family members and friends
www.mentalhealthcare.org.uk
The Mental Health Foundation
Provides information and support for everyone with mental health problems or learning disabilities.
www.mentalhealth.org.uk
Mental Health Helplines Partnership (mhhp)
The umbrella body for organisations offering helpline services to people with mental health needs. ‘Find a helpline’ search facility.
www.mhhp.org.uk
Mental Health Trusts 
Provide health and social care services for people with mental health problems. For a list of all mental health trusts:
www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx
Mind
Helps people take control of their mental health by providing high-quality information and advice, and campaigning to promote and protect good mental health for everyone.
Phone: 0845 766 0163
www.mind.org.uk
Mind Cymru
Phone: 02920 395123
www.mind.org.uk
Mindlink
Campaigning in the field of mental health. Members get involved in creative writing, acting as user consultants, participating in workshops and conferences etc and speaking to the media. Membership is free and is separate from membership of Mind.
Phone: 020 8215 2207
www.mind.org.uk
Missing People
Offers a lifeline for the 250,000 people who run away and go missing each year. For those left behind, searches and provides specialised support to end the heartache and confusion.
Helpline: 0500 700700
https://www.missingpeople.org.uk/
Narcotics Anonymous
A non -profit society of men and women for whom drugs had become a major problem. Recovering addicts who meet regularly to help each other stay clean.
Phone: 0300 999 1212
www.ukna.org
National Debtline
For people with debt problems in England, Wales and Scotland - service is free, confidential and independent.
Phone: 0808 808 4000 (Mon-Fri: 9.00-21.00, Sat: 9.30-1300, 24-hour voicemail)
www.nationaldebtline.co.uk
The National Mental Health Development Unit (NMHDU)
A small central team and a range of programmes funded by both the Department of Health and the NHS to provide national support for implementing mental health policy by advising on national and international best practice to improve mental health and mental health services.
www.nmhdu.org.uk
The National Spirituality and Mental Health Forum
Invites mental health service users, carers, workers, faith community leaders and representatives to learn from each other, develop working relationships and share good practice in spirituality and mental health care. We seek to do so in the spirit of gentle curiosity and with courage and compassion.
www.mhspirituality.org.uk
NHS Choices
Provides a Mental health ‘helplines’ page with useful links and a search facility to find addresses, phone numbers and websites for services near you.
www.nhs.uk/Livewell/mentalhealth/Pages/Helplines.aspx
No Panic
Voluntary charity offering support for sufferers of panic attacks and OCD. Offers a course to help overcome your phobia/OCD.
Helpline: 0808 808 0545
www.nopanic.org.uk
NSPCC
Children's charity dedicated to ending child abuse and child cruelty.
Phone: 0800 1111 for Childline for children
Phone: 0808 800 5000 for adults concerned about a child
www.nspcc.org.uk
OCD (Obsessive Compulsive Disorder) Action
Support for people with obsessive compulsive disorder. Includes information on treatment and online resources.
Phone: 0845 390 6232
www.ocdaction.org.uk
OCD UK
Charity website run by obsessive compulsives. Includes facts, news and treatments.
www.ocduk.org 
One Plus One
Gathers evidence about couple and family relationships - how they work, why and when they run into difficulties, and how to cope when they do. Their findings about what support benefits families at vulnerable times are used to develop user-friendly and effective services to support couples and families in their communities, and to support those professionals and practitioners working with them.
Phone: 020 7553 9530
www.oneplusone.org.uk
PACT - Prison Advice and Care Trust
Charity which supports people affected by imprisonment. Provides practical support to prisoners' children and families, and to prisoners themselves.
Prisoners’ Families Helpline: 0808 808 2003
www.prisonadvice.org.uk
PAPYRUS 
Young suicide prevention society.
Phone: HOPElineUK 0800 068 4141
www.papyrus-uk.org
Parentline Plus Helpline
Provides help and support to anyone caring for children – parents, grandparents, step-parents, relatives – for families living together as well as apart.
Phone: 0808 800 2222
www.parentlineplus.org.uk
Pastoral Care Project
Pastoral and spiritual care of the frail elderly has produced a document, ‘Instructions for my Funeral Mass and Care of the Dying’, for individual, parish and care home use. Also provides training and support for parish based ministry for people with dementia.
Phone: 01675 434035
www.pastoralcareproject.org.uk
Positive Catholics
Mutual support group for Catholics living with HIV/AIDS.
Phone: 07505 608655
Email: positivecatholics@gmail.com
sites.google.com/site/positivecatholics/
Rainbows
Not-for-profit international organization, offering training and programmes for establishing peer support groups in communities, schools, churches, and social agencies. The programmes are available to children, young people and adults of all ages who are grieving a death, family change or any other significant loss.
National Office Phone: 0114 256 6462
01933 355175
www.rainbowsgb.org
Rape Crisis
Provides a range of specialist services for women and girls who have been raped or experienced another form of sexual violence - whether as adults or as children.
National freephone: 0808 802 9999 (Every day 12.00 – 14.30 and 19.00 – 21.30)
http://www.rapecrisis.org.uk/
Rethink
Works to help everyone affected by severe mental illness recover a better quality of life.
Phone: 020 7840 3188/ 0845 456 0455 (Mon-Fri: 10.00-14.00)
www.rethink.org
Retrouvaille England and Wales
A Lifeline for Troubled Marriages: Retrouvaille is the name of a programme designed to help heal and renew marriages. The programme offers the chance to rediscover yourself, your partner, and a loving relationship in your marriage. Help is Available! If you are thinking of separation, divorce or you are already separated, but want to try again, then Retrouvaille would like to help.
Phone: 07973 380443
http://www.retrouvaille.org.uk/
The Royal College of Psychiatrists
The professional and educational body for psychiatrists in the United Kingdom. Provides readable, user friendly and accurate information about mental health problems on the website.
Phone:  020 7235 2351
www.rcpsych.ac.uk
Samaritans
Confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair.
Phone: 08457 909090
www.samaritans.org
SANDS: Still Birth and Neonatal Death Society
Provides support for anyone affected by the death of a baby.
Phone: 0207 436 5881 (Mon-Fri: 9.30-17.30, Tues & Thurs: also 18.00-22.00)
www.uk-sands.org
Sane
Provides help and information to those experiencing mental health problems, their families and carers.
Phone: SANEline 0845 767 8000 (18.00-23.00 daily)
www.sane.org.uk
(The) Seasonal Affective Disorder Association
Charity which informs the public and health professions about SAD and supports and advises sufferers of the illness.
www.sada.org.uk
Seasons for Growth
Helps 6-18 yr olds and adults to cope with loss and grief through peer-support programmes.
Phone: 020 7823 3311
www.seasonsforgrowth.co.uk
Shelter
A national organisation providing telephone housing advice and information. Issues include finding accommodation, hostel referrals, housing benefit/rights, illegal eviction, domestic violence and emergency accommodation. Call the shelterline for urgent housing advice.
Phone Shelterline: 0808 800 444 (Mon-Fri: 8.00 – 20.00, Sat & Sun 8.00 - 17.00)
www.shelter.org.uk
SignHealth
A healthcare charity for deaf people. Counselling service available.
Phone: Voice 01925 652520 Minicom 01925 652529
SOBS: Survivors of Bereavement by Suicide
Meets the needs and breaks the isolation of those bereaved by the suicide of a close relative or friend.
Phone: 0844 561 6855 (9.00-21.00)
www.uk-sobs.org.uk
Society of St. Vincent de Paul (SVP)
Dedicated to tackling poverty and disadvantage by providing direct practical assistance to anyone in need.
National Phone: 0207 407 4644
www.svp.org.uk
SupportLine
Provides a confidential telephone helpline offering emotional support to any individual of any age on any issue. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. Details of counsellors, agencies and support groups throughout the UK available.
Phone: 01708 765200
www.supportline.org.uk
Time to Change
England’s ambitious programme to end discrimination faced by people who experience mental health problems.
www.time-to-change.org.uk
Together-UK
A lively web-based resource for young people who are under stress or worried about their thoughts and feelings. The site is run by Rethink, the national mental health charity.
Phone: 020 7780 7300
www.together-uk.org
(The) UK Council for Psychotherapy (UKCP)
A membership organisation, with over 75 training and listing organisations, and over 6,600 individual practitioners. UKCP holds the national register of psychotherapists and psychotherapeutic counsellors, listing those practitioner members who meet exacting standards and training requirements.
Phone: 020 7014 9955
www.psychotherapy.org.uk
Victim Support
National charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales.
Phone: 0845 30 30 900
www.victimsupport.org.uk
Women’s Aid
Works to end domestic violence against women and children, and supports a network of over 500 domestic and sexual violence services across the country.
Phone: 0808 2000 247
www.womensaid.org.uk
Young Minds (Parents Information Service)
Committed to improving the mental health and emotional well-being of all children and young people. Confidential support for anyone worried about the emotional problems or behaviour of a child or young person.
Parents Helpline: 0808 802 5544 (Mon-Fri: 9.30-16.00)
www.youngminds.org.uk
The Catholic Bishops' Conference of England and Wales is not responsible for the content of external sites. Inclusion of links on this site does not imply approval of content by the Bishops' Conference.
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Mental Health Project
The Catholic Bishops’ Conference Mental Health Project 2010 – 2012
Catholic Trust for England and Wales Company number 4734592 Registered charity number 1097482
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