& support services
document was updated in Summer 2013 when every effort was made to
ensure its accuracy. Please contact us if you become aware of updates,
changes, deletions or additions that would help others. Email: firstname.lastname@example.org
you need urgent support:
can contact the following organisations on the helpline numbers
08457 90 90 90
: 0845 767 8000 (every day 6pm - 11pm)
Some areas continue to call 0845 4647 for health advice or information.
In all others areas 111 is the number to call if you need medical help, but it’s not a 999 emergency.
The following website updates daily for current information about this: http://www.nhsdirect.nhs.uk/en/About/WhatIsNHSDirect/0845areas
you need urgent medical help:
Please contact your General Practice Doctor
Age UK (Amalgamation of Age Concern and Help the Aged)
to improve later life for everyone through information and advice,
campaigns, products, training and research.
Phone: 0800 169 6565
& Alateen Helpline
of relatives and friends of alcoholics who share their
experience in order to solve their common problems. Alateen is for
teenage relatives and friends of alcoholics.
Helpline: 0207 403 0888
fellowship of men and women who share their experience, strength and
hope with each other that they may solve their common problem and help
others to recover from alcoholism.
National Helpline: 0845 769 7555
information on dementia, including factsheets and helplines.
Phone: 0845 300 0336
Campaign Helpline for Parents (or Children or Bully)
support and advice.
Phone: 0207 378 1446 (Term time: Mon-Fri:
10.00-16.00; Holidays: Mon, Wed & Fri: 10.00-16.00)
providing support if you've been diagnosed with an anxiety condition.
Phone: 08444 775 774
for Post Natal Illness
a telephone helpline, information leaflets for sufferers and
healthcare professionals as well as a network of volunteers (telephone
and postal), who have themselves experienced postnatal illness.
Phone: 020 7386 0868
(Mon – Fri: 10.00 – 14.00)
of Separated and Divorced Catholics
spiritual, social and mutual support to members within the framework of
National Enquiry Line Phone: 01132 640638
Association for Pastoral Care in Mental Health (APCMH)
local initiatives in faith communities to support and
empower the spiritual needs of people with mental health problems.
Members have set up befriending schemes and drop-in centres and
experience gained from them can be shared.
Phone: 0844 800 9744
charity which offers information on eating disorders and treatments and
supports a network of self-help groups.
Phone: 0845 634 1414
the grief resolution process for adults and children who
have suffered a loss through death, divorce or separation, thereby
enabling them to again love themselves, others and God. Several
dioceses have Beginning Experience Groups.
For contact details go to:
Association for Counselling and Psychotherapy
advice on a range of services to help meet the needs of anyone
seeking a therapist or information about counselling and psychotherapy.
Phone: 01455 883316
representative body for psychology and psychologists in the UK.
Phone: 0116 254 9568
CALM (Campaign Against Living Miserably)
awareness of depression among young men aged between 15-35 years old.
Freephone: 0800 585858
(17.00- 3.00), 0800
free, confidential information and advice for carers.
Phone: 0808 802 0202
. (Mon – Fri: 8.00 – 21.00
and Sat – Sun: 11.00 – 16.00)
for the Family
strong family life and helps those hurting because of family
breakdown. Does this through events, resources, training and networks
Phone: 02920 810800
in the Community
friendship and spiritual support for those who are living with
and caring for people with mental illness. A Catholic organisation, but
open to all those of faith and those without.
Phone: 01642 818332
people who are looking after or concerned about another person.
This may be because they are old and frail, have a disability, have a
long or short term health condition, or are isolated or struggling to
Phone: 01794 519495 (Mon-Fri: 9.30-15.30)
Carers Active Listening Line: 08000 323456
information and advice on all aspects of caring both to carers and
Helpline for carers 0808 808 7777
0141 221 9141
029 2081 1370
organisation of charities with a Catholic ethos, providing
professional social care within the UK. Members provide services to
marginalised and vulnerable children, adults and families of all faiths
and none. See also their Dementia and Spirituality project.
Phone: 0207 901 4875
Association for Racial Justice
with Catholic Dioceses and Parishes to support people from
diverse backgrounds, raising awareness and providing education for
racial justice, and promoting spiritual growth and development.
Phone: 0208 802 8080
the blind or visually impaired to share fully in the life of the Church.
Phone: 0121 441 5577
association of deaf and hearing people who support each other and
promote services for deaf people, offering support to existing Diocesan
Safeguarding Advisory Service (CSAS)
for driving and supporting improvements in practice. Its
primary role is one of co-ordination, advice and support in respect of
the wider job of safeguarding children, young people and vulnerable
adults. On its ‘resources’ page it lists contact details for support
Phone: 0121 237 3740
Fax: 0121 237 3741
Experiencing Domestic Abuse Resources
range of resources to help parishes, deaneries, dioceses, school and
organisations in the Catholic Church in England and Wales grow in
awareness of issues surrounding domestic abuse.
for Mental Health
major strategic objectives: improving the lives, mental health and
wellbeing of offenders; and enhancing the lives of people with mental
health problems through employment.
Phone: 020 7827 8300
older people in real financial need to tap into the multiple sources of
Phone: 0117 982 4060
anyone affected by the death of a child of any age, from before
birth to adult, under any circumstances, however recently or long ago.
Phone: 0800 282986
- Additional Freephone number for ALL mobiles: 0808 800 6019
(Mon-Fri: 10.00-1300, Tues & Wed: 13.00-16.00 also & every
is a counselling service for children and young people who
are feeling scared or out of control or just want to talk to someone.
Phone: 0800 1111
military charity specialising in the care of Veterans' mental
health. Provides specialist treatment and welfare services for men and
women of any rank who have served in the British armed forces and who
are suffering from a psychological condition related to their
Service career. This might be depression, anxiety, a phobia or
Post Traumatic Stress Disorder. Services are free of charge to the
Phone: 01372 587000
Compassionate Friends Helpline
organisation of bereaved parents, siblings and grandparents
dedicated to the support and care of other bereaved parents, siblings,
and grandparents who have suffered the death of a child/children. Also
offers support indirectly by fostering understanding and good practice
amongst professionals concerned with child death and by increasing
Phone: 0845 123 2304
(10.00-16.00 & 19.00-22.00)
to promote the well-being of bereaved people and to enable
anyone bereaved by death to understand their grief and cope with their
loss. Services are free to bereaved people.
Helpline Phone: 0844 477 9400
for sufferers of depression. Has a network of self-help groups.
Phone: 0845 123 2320
which works to relieve the poverty and improve the living
standards of disabled people. Eventual aim is to break the link between
poverty and disability.
Phone: 0207 247 8776
Fax: 0207 247 8765
service for women experiencing domestic violence, their
family, friends, colleagues and others calling on their behalf.
Phone: 0808 200 0247
information and self-help materials, help to callers worried
about their own drinking, support to the family and friends of people
who are drinking, advice to callers on where to go for help.
Phone: 0800 917 8282
hour, 7 days a week free and confidential telephone service which
provides support and information about local and national services that
can provide counselling and treatment.
Phone: 0800 776600
Familias (Catholic Marriage & Family Life)
of help and support for anyone affected by the credit crunch.
for families and friends concerned about drug abuse or related
behavioural problems. When drug addiction enters a family via one of
its members, the effect can be devastating. This is an anonymous
programme. No fees are required. Weekly meetings. Newcomers are welcome
without prior arrangements. You will not be urged to participate in the
group discussions, but may join in and ask questions if you wish.
Phone: 0845 1200 660
Gamblers Anonymous (UK) Helpline
of men and women who have joined together to do something
about their own gambling problem and to help other compulsive gamblers
do the same.
Phone: 0207 384 3040
confidential help for young people.
Phone: 0808 808 4994
(13.00-23.00) - WebHelp 24/7
nationally and locally, for and with single parent families, to
improve their lives. Achieves change by championing their voices and
needs and providing support services.
Single Parent Helpline: 0808 802 0925
9.00-17.00, Wed: 17.00-20.00 also)
support, information, training and consultancy to people who self harm,
their friends and families and professionals.
a Mental Health and Well Being Web Resource designed to help
health professionals in assisting asylum seekers and refugees with
mental health issues.
Phone: 0778 900 67 24
charity offering help and support to people affected by brain injury.
A wide range of services, including rehabilitation programmes, carer
support, social re-integration, community outreach and respite care.
The services available will vary, depending on local needs and
Freephone: 0808 800 2244
network of voice hearers, allies, mental health professionals and
other interested parties. A network of over 80 self-help groups
throughout the UK.
Phone: 0114 271 8210
a network of trained parent volunteers supports parents who are
struggling, to help build a family's confidence and ability to cope.
Freephone: 0800 068 6368
free, confidential information, counselling and support for
women contemplating abortion, suffering after pregnancy loss or
struggling to cope after abortion.
National Helpline Phone: 0800 915 4600
Text-2-Talk: 07786 200330
Service –same-sex attraction
through challenging times; someone to talk to in confidence;
exploring possible ways forward. The Roman Catholic Churches of Soho
and the West End invite the gay and lesbian community, their families
and friends to a 'Listening Service'.
Phone: 075 3201 0924
UK's free, independent helpline for lone parents and anyone affected by
the issues surrounding one parent families.
Phone: 0808 802 0925
(Mon-Fri: 9.00-17.00; Wed:
people prepare for, achieve and sustain successful marriages and
supports them should they experience marital breakdown by providing
relationship counselling services.
National Helpline: 0845 660 6000
The Bipolar Organisation
charity helping people living with manic depression or bipolar disorder.
Phone: 020 7793 2600
Wales: 0845 634 0080
working with people with a learning disability, their families and
Phone: 0808 808 1111
Men’s Advice Line
helpline for all men experiencing domestic violence by a current or
Freephone: 0808 801 0327
(Mon-Fri: 10.00-13.00 &
to date information about psychosis for family members and friends
Mental Health Foundation
information and support for everyone with mental health problems or
Health Helplines Partnership (mhhp)
umbrella body for organisations offering helpline services to
people with mental health needs. ‘Find a helpline’ search facility.
health and social care services for people with mental health problems.
For a list of all mental health trusts:
people take control of their mental health by providing
high-quality information and advice, and campaigning to promote and
protect good mental health for everyone.
Phone: 0845 766 0163
in the field of mental health. Members get involved in
creative writing, acting as user consultants, participating in
workshops and conferences etc and speaking to the media. Membership is
free and is separate from membership of Mind.
Phone: 020 8215 2207
a lifeline for the 250,000 people who run away and go missing
each year. For those left behind, searches and provides specialised
support to end the heartache and confusion.
Helpline: 0500 700700
non -profit society of men and women for whom drugs had become a
major problem. Recovering addicts who meet regularly to help each other
Phone: 0300 999 1212
people with debt problems in England, Wales and Scotland - service is
free, confidential and independent.
Phone: 0808 808 4000
(Mon-Fri: 9.00-21.00, Sat:
9.30-1300, 24-hour voicemail)
National Mental Health Development Unit (NMHDU)
small central team and a range of programmes funded by both the
Department of Health and the NHS to provide national support for
implementing mental health policy by advising on national and
international best practice to improve mental health and mental health
National Spirituality and Mental Health Forum
mental health service users, carers, workers, faith community
leaders and representatives to learn from each other, develop working
relationships and share good practice in spirituality and mental health
care. We seek to do so in the spirit of gentle curiosity and with
courage and compassion.
a Mental health ‘helplines’ page with useful links and a
search facility to find addresses, phone numbers and websites for
services near you.
charity offering support for sufferers of panic attacks and OCD. Offers
a course to help overcome your phobia/OCD.
Helpline: 0808 808 0545
charity dedicated to ending child abuse and child cruelty.
Phone: 0800 1111
for Childline for children
Phone: 0808 800 5000
for adults concerned about a
OCD (Obsessive Compulsive Disorder) Action
for people with obsessive compulsive disorder. Includes information on
treatment and online resources.
Phone: 0845 390 6232
website run by obsessive compulsives. Includes facts, news and
evidence about couple and family relationships - how they work,
why and when they run into difficulties, and how to cope when they do.
Their findings about what support benefits families at vulnerable times
are used to develop user-friendly and effective services to support
couples and families in their communities, and to support those
professionals and practitioners working with them.
Phone: 020 7553 9530
PACT - Prison Advice and Care Trust
which supports people affected by imprisonment. Provides
practical support to prisoners' children and families, and to prisoners
Prisoners’ Families Helpline: 0808 808 2003
suicide prevention society.
Phone: HOPElineUK 0800 068 4141
help and support to anyone caring for children – parents,
grandparents, step-parents, relatives – for families living together as
well as apart.
Phone: 0808 800 2222
and spiritual care of the frail elderly has produced a
document, ‘Instructions for my Funeral Mass and Care of the Dying’, for
individual, parish and care home use. Also provides training and
support for parish based ministry for people with dementia.
Phone: 01675 434035
support group for Catholics living with
Phone: 07505 608655
international organization, offering training and
programmes for establishing peer support groups in communities,
schools, churches, and social agencies. The programmes are available to
children, young people and adults of all ages who are grieving a death,
family change or any other significant loss.
National Office Phone: 0114 256 6462
a range of specialist services for women and girls who have
been raped or experienced another form of sexual violence - whether as
adults or as children.
National freephone: 0808 802 9999
(Every day 12.00 –
14.30 and 19.00 – 21.30)
to help everyone affected by severe mental illness recover a better
quality of life.
Phone: 020 7840 3188/ 0845 456 0455
Retrouvaille England and Wales
A Lifeline for
Troubled Marriages: Retrouvaille is the name of a programme designed to
help heal and renew marriages. The programme offers the chance to
rediscover yourself, your partner, and a loving relationship in your
marriage. Help is Available! If you are thinking of separation, divorce
or you are already separated, but want to try again, then Retrouvaille
would like to help.
Royal College of Psychiatrists
professional and educational body for psychiatrists in the United
Kingdom. Provides readable, user friendly and accurate information
about mental health problems on the website.
Phone: 020 7235 2351
non-judgemental emotional support, 24 hours a day for people who are
experiencing feelings of distress or despair.
Phone: 08457 909090
Still Birth and Neonatal Death Society
support for anyone affected by the death of a baby.
Phone: 0207 436 5881
(Mon-Fri: 9.30-17.30, Tues &
Thurs: also 18.00-22.00)
help and information to those experiencing mental health problems,
their families and carers.
Phone: SANEline 0845 767 8000
Seasonal Affective Disorder Association
which informs the public and health professions about SAD and supports
and advises sufferers of the illness.
6-18 yr olds and adults to cope with loss and grief through
Phone: 020 7823 3311
national organisation providing telephone housing advice and
information. Issues include finding accommodation, hostel referrals,
housing benefit/rights, illegal eviction, domestic violence and
emergency accommodation. Call the shelterline for urgent housing advice.
Phone Shelterline: 0808 800 444
(Mon-Fri: 8.00 –
20.00, Sat & Sun 8.00 - 17.00)
healthcare charity for deaf people. Counselling service available.
Phone: Voice 01925 652520 Minicom 01925
Survivors of Bereavement by Suicide
the needs and breaks the isolation of those bereaved by the suicide of
a close relative or friend.
Phone: 0844 561 6855
of St. Vincent de Paul (SVP)
to tackling poverty and disadvantage by providing direct practical
assistance to anyone in need.
National Phone: 0207 407 4644
a confidential telephone helpline offering emotional support
to any individual of any age on any issue. It is particularly aimed at
those who are socially isolated, vulnerable, at risk groups and victims
of any form of abuse. Details of counsellors, agencies and support
groups throughout the UK available.
Phone: 01708 765200
ambitious programme to end discrimination faced by people who
experience mental health problems.
lively web-based resource for young people who are under stress or
worried about their thoughts and feelings. The site is run by Rethink,
the national mental health charity.
Phone: 020 7780 7300
(The) UK Council for Psychotherapy (UKCP)
membership organisation, with over 75 training and listing
organisations, and over 6,600 individual practitioners. UKCP holds the
national register of psychotherapists and psychotherapeutic
counsellors, listing those practitioner members who meet exacting
standards and training requirements.
Phone: 020 7014 9955
charity giving free and confidential help to victims of crime,
witnesses, their family, friends and anyone else affected across
England and Wales.
Phone: 0845 30 30 900
to end domestic violence against women and children, and supports
a network of over 500 domestic and sexual violence services across the
Phone: 0808 2000 247
Young Minds (Parents Information Service)
to improving the mental health and emotional well-being of
all children and young people. Confidential support for anyone worried
about the emotional problems or behaviour of a child or young person.
Parents Helpline: 0808 802 5544
Catholic Bishops' Conference of England and Wales is not
responsible for the content of external sites. Inclusion of links on
this site does not imply approval of content by the Bishops'